FAQs

Red Bull Distribution has the following payment terms available to our customers.

COD – Cash on Delivery – Payment is required upon each delivery. We accept Cash or Check.

Net 30 - this means when product is left at your location and you have 30 days from the date of that invoice in which to pay the invoice. Click here for the options to pay your bill.

After securing credit, your account will be placed on Net 30, this means when product is left at your location you have 30 days from the date of that invoice in which to pay the invoice.

To apply for Credit terms, please visit creditapp.redbull.com and fill out the appropriate information. Please allow 7-10 business days for processing this application.

Once the form is submitted, a transaction ID will be provided via email, please save this for your records.

With an email attached to the account you will also receive Statements twice a month for your records in addition to the invoices left at the location.

PLEASE NOTE: SUBMISSION/APPROVAL OF CREDIT APPLICATION DOES NOT AUTOMATICALLY ENABLE A PAYMENT METHOD OR AUTO PAY FOR YOUR ACCOUNT - If you'd like to enable auto pay, you will need to login to our EIPP online payment portal.

*If you need assistance setting up auto pay, please reach out to us at 303-388-0120*

If you would like to increase your accounts credit limit, please fill out this form.

Please allow 7-10 business days to process application, completion of processing will be followed up via e-mail confirmation.

The current payment options available to customers are:

• Cash or Money Order (provide to the Account Sales Manager)
• Mail a check to:

Red Bull Distribution Company,
P.O. Box: 204750
Dallas, TX 75320-4750

*Be sure to email a remittance to RBDC.ar@Redbull.com

If you have Net 30 terms you can utilize our online payment poral (EIPP). COD Customers cannot utilize EIPP due to payment being required upon delivery. If your account currently is on COD payment terms, you will need to first apply for credit terms at creditapp.redbull.com

Online Payment Portal (EIPP):

• Help with EIPP can be found here

Red Bull can provide monthly statements two times a month that will detail all open invoices with amounts due.

You can also download statements and invoices from the EIPP Payment Portal

For all additional questions, please call us at 303-388-0120 or email at RBDC.ar@Redbull.com

We recommend using the online payment portal (EIPP) to manage your account balance, automatic payment and invoice history. Click here for everything you need to know.     

Click HERE to access the login screen. You will need to make sure you have your username and password. You can bookmark this page for future use!

In order to set up auto-pay you must:

Navigate to the Open Bills screen. 
• Select any open invoice. 
• Click on the button “Enable/Disable Auto Pay”

1. Select the account - auto pay will need to be enable for each entity on your account.
2. Payment frequency will always be daily.
3. Select start date – only tomorrow and after will be available.
4. Select Payment type and payment account. 
5. If no payment account is showing in the dropdown, there is no bank account available or saved for that customer. The bank/credit card details 
   may also be assigned incorrectly. Please review your bank accounts for the associated store in the administration tab.

Note: All payments are withdrawn on or near the DUE DATE of the invoice. There is currently no option to have payment debited on any other specific day or cadence. 

If you require further assistance please reach out to our customer support team via phone or email:

Phone: 303-388-0120

Email: eippsupport@redbull.com 

In order to have multiple accounts under one EIPP login, the same email addressed must be used. You cannot have different email addresses for different accounts and have access. Links for registration can be sent for each individual location and the account will automatically be assigned to the specific user upon completing registration. If you require further assistance, our customer support team would be happy to help: 303-388-0120

You can also reach out EIPP support team at eippsupport@redbull.com 

To view all your accounts in EIPP you will need to:

1. Navigate to the "Workboard" screen

2. Switch between all stores by using the "Change Customer" button:

   

Credit term customer can pay online using our Online Payment Portal (known as EIPP). User guide can be found here.  

To use the portal for the first time, you will need an invite.  Please email eippsupport@redbull.com with your customer number. If you need help finding this, you can use a previous invoice.  

Once you receive the invitation email, you’ll want to bookmark the link provided, as this will be your unique login URL.

Other Important Topics: 

• Am I able to view  a current statement?

  • Answer: Yes, you can view open statements directly in the portal:

    Navigate to the "Workboard" screen, click "Download Statement" and select the store you are wishing to view a statement for

    
    
     

• Does the portal offer automatic withdrawal options from my checking account?
  • Answer: Yes, you can set up automatic payments directly in the “Administration” tab in the portal. Please refer to the Reference Guide listed above.
    
     

• What payment types are accepted?
  • Answer: ACH can be set up with your bank account information within the portal. Credit Cards are accepted in some states, however, there is a surcharge for each transaction. 
    • The Credit Card function cannot be enabled by the customer. Please call our customer service team at 303-388-0120 to ensure you qualify. 
      
       

• Is it possible to pay multiple invoices at once in the portal?
  • Answer: Yes, you can choose to select multiple invoices to pay at once, either from a single customer or across multiple customer accounts, if desired.

Please complete all the available fields on this contact form.

Once submitted, a customer service representative will follow up via email, to share the appropriate local contact information. We’ll also notify the local RBDC field office on your behalf regarding your request.

If you prefer, you can also call us at 303-388-0120

Thank you for your interest in wanting to have Red Bull products in your business.  To begin the process, our local team will need to reach out to you and stop by to begin the start up paperwork that is needed.

Please note: In order to be eligible for an account with Red Bull, you must have a valid state sales tax license, and a commercial business address.

Please fill out this contact form and someone will be in contact. Please allow 7-10 business days for a follow up from our field team. Not all facilities may be accepting new accounts at this time.

Our Customer Service team would be happy to help you via Chat Support – https://www.redbulldistributioncompany.com/customers

You'll find the link to Chat Support at the bottom right hand corner of the page.