If you are experiencing issues with logging into your EIPP account, the fast way to resolve is to reach out to our Customer Service department via phone or email! If you email, please leave a short description of these issue and a screen shot if available.

Phone: 303-388-0120

Email: eippsupport@redbull.com

If you email, please leave a short description of these issue and a screen shot if available.

STEP 1

Start the reset process

On the EIPP login screen, select “Forgot your password?”

STEP 2

Confirm your email address

Enter the email address tied to your EIPP account, then select “Proceed.”

STEP 3

Acknowledge the confirmation

When the message confirms that a reset link or code was sent, select “OK.”

STEP 4

Find your one-time code

Open the email with the subject “One Time Code (OTC) to reset password” and copy the code.

TIP  The code is valid for 30 minutes. If it expires, restart the reset process to request a new one.

STEP 5

Create a new password

Enter and confirm your new password, paste the OTC from the email, and select “Submit.” Follow the password rules shown on screen.

STEP 6

Sign in

Return to the EIPP login screen and sign in with your email address and new password.

TIP  If you still cannot sign in, contact our customer service department via phone or email.

Phone: 303-388-120

Email: eippsupport@redbull.com

Click HERE to access the login screen. You will need to make sure you have your username and password. You can bookmark this page for future use!

In order to set up auto-pay you must:

Navigate to the Open Bills screen. 
• Select any open invoice. 
• Click on the button “Enable/Disable Auto Pay”

1. Select the account - auto pay will need to be enable for each entity on your account.
2. Payment frequency will always be daily.
3. Select start date – only tomorrow and after will be available.
4. Select Payment type and payment account. 
5. If no payment account is showing in the dropdown, there is no bank account available or saved for that customer. The bank/credit card details 
   may also be assigned incorrectly. Please review your bank accounts for the associated store in the administration tab.

Note: All payments are withdrawn on or near the DUE DATE of the invoice. There is currently no option to have payment debited on any other specific day or cadence. 

If you require further assistance please reach out to our customer support team via phone or email:

Phone: 303-388-0120

Email: eippsupport@redbull.com 

In order to have multiple accounts under one EIPP login, the same email addressed must be used. You cannot have different email addresses for different accounts and have access. Links for registration can be sent for each individual location and the account will automatically be assigned to the specific user upon completing registration. If you require further assistance, our customer support team would be happy to help: 303-388-0120

You can also reach out EIPP support team at eippsupport@redbull.com 

To view all your accounts in EIPP you will need to:

1. Navigate to the "Workboard" screen

2. Switch between all stores by using the "Change Customer" button:

   

Click here

To use the portal for the first time, you will need an invite.  Please email eippsupport@redbull.com with your customer number. If you need help finding this, you can use a previous invoice.  

Once you receive the invitation email, you’ll want to bookmark the link provided, as this will be your unique login URL.

Other Important Topics: 

• Am I able to view  a current statement?

  • Answer: Yes, you can view open statements directly in the portal:

    Navigate to the "Workboard" screen, click "Download Statement" and select the store you are wishing to view a statement for

    
    
     

• Does the portal offer automatic withdrawal options from my checking account?
  • Answer: Yes, you can set up automatic payments directly in the “Administration” tab in the portal. Please refer to the Reference Guide listed above.
    
     

• What payment types are accepted?
  • Answer: ACH can be set up with your bank account information within the portal. Credit Cards are accepted in some states, however, there is a surcharge for each transaction. 
    • The Credit Card function cannot be enabled by the customer. Please call our customer service team at 303-388-0120 to ensure you qualify. 
      
       

• Is it possible to pay multiple invoices at once in the portal?
  • Answer: Yes, you can choose to select multiple invoices to pay at once, either from a single customer or across multiple customer accounts, if desired.